When the pandemic hit, one of the first places to see the impact was the Lynchburg Regional Airport. The airport saw only 13% passenger loads in April after what had been one of their best years to date. Rather than being discouraged, airport director Andrew LaGala jumped into action, implementing a campaign to promote safe and accessible travel for business and leisure. With welcoming graphics, clear directions and the highest of safety standards, the airport began to see slow but steady increase in traffic.
By August 2020, they were back to 70% passenger loads when compared to pre-COVID. American Airlines has taken note of this, and after decreasing flights early in the year is adding an additional daily round trip flight to Charlotte Douglas International Airport, increasing the daily count to four round trip flights.
Watch our interview with Andrew below to learn more about what steps they have taken so far, and what he’s looking forward to as they continue to lead in innovative thinking and strategy.